Q1: How do you ensure product quality?
A: We maintain strict quality control at every stage, including incoming inspection, in-process monitoring, and 100% pre-shipment performance testing. Our QC team ensures every unit meets international standards before delivery.
Q2: Do you provide installation or repair services?
A: Yes. We provide comprehensive technical documentation, video installation guides, and remote technical support. For complex equipment, we can arrange on-site installation at the buyer's expense. For repairs, we offer spare parts supply and return-to-base service.
Q3: Can you arrange product demonstrations?
A: Yes. We can arrange live video demonstrations using our in-house demo units.
Q4: How do I obtain user manuals and software updates?
A: Please email us to request e-catalogs, user manuals, and software updates.
Q5: Do you offer OEM services?
A: Yes. We offer OEM branding including logo printing on instruments, packaging, software interfaces, and user manuals with your company name.
Q6: What is your typical lead time?
A: For most products, lead time is about 7 days. For large or custom equipment, lead time ranges from 1 to 3 months.
Q7: What is your warranty period?
A: Most products come with a 2-year warranty and lifetime technical support.
Q8: What are your payment terms?
A: For orders below USD3,000.0, 100% T/T deposit will be required.
For orders above USD3,000.0, we require 30% T/T deposit and 70% balance before delivery.
Q9: Do you offer trade assurance protection?
A: Yes. Delta Technology (Chongqing) Co., Ltd. supports Made-in-China Trade Assurance, covering quality guarantee, on-time shipment, and secure payment handling.